Junior Support Specialist

Product/Customer Support Specialist ABC Junior

The Junior Support Specialist will be in charge of tasks in product evaluations and technical support of outsourced hotline services for ABC products within narrow guidelines in European countries.

 

He will take charge of partial tasks in executing and documenting testing procedures.

He may be required to support external hotline support staff in solving uncomplicated technical issues and partial tasks in the preparation and conducting of trainings for hotline staff. He will contribute to the technical support of specified customers under guidance and in close cooperation with an experienced peer. He will assume partial tasks in maintaining databases relevant to support activities.

The tasks are mostly structured and will be achieved based on guidelines. He will be guided in producing suggestions for exceptional tasks that surpass existing guidelines, and will implement such in coordination with his superior.

Education

A university or college degree in a technical field of study majoring in computer science.

Experience

Less than 3 years, preferably in an international sales organization of High Tech industry.

 

Reporting Line

Management Span

none

 

Anmerkung der Redaktion: Studieren Sie die obige Job Description im Hinblick auf Terminologie und Bedeutungsinhalte, um zu verstehen, was von Ihnen bei der vorliegenden Position erwartet wird.

Vergleichen Sie die Inhalte dieser Job Description mit anderen in diesem Abschnitt. Wie steht es mit der Leitungsebene, Personalverantwortung oder Handlungsrahmen?

Ist die Position überwiegend technisch oder kaufmännisch ausgerichtet, und woran ist das zu erkennen?

Sind im Vergleich zu anderen Job Descriptions Über- beziehungsweise Unterordnungsverhältnisse innerhalb der Linienorganisation und/oder Matrixorganisation (cross-functionality) zu erkennen?

 

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