Senior Product Support Specialist

Customer/Product Support Specialist ABC Senior

The Senior Support Specialist will be responsible for self-governing ABC product evaluations of defined products and technical support of outsourced Hotline services in European countries. This will include the execution of testing procedures for product samples, documentation of the procedures and development of new testing procedures for newly introduced product functions.

He will take charge of the production of and communication of test reports and the exchange of information on all identified technical issues with the responsible development specialists and production sites in CountryX.

He will apply the same evaluation processes to firmware modifications, HW design modifications and components of third party suppliers. He will support the staff of external Hotline support in solving also complex technical issues and will supply solutions for issues of higher difficulty in coordination with Management and in close cooperation with CountryX headquarters.

He will also support trainings for Hotline staff with content and preparation. He will take charge of technical support for allocated customers. Furthermore, he will maintain contact and the exchange of information with the responsible specialists of selected SW suppliers with the aim of ensuring compatibility of certain SW programs with Company products. Additionally, he will be in charge of maintaining databases relevant to support activities.

The position holder may also be required to assume tasks of technical product management and pre-sales support for hard disc drives. He will be the responsible interface concerning all technical issues, technical information and of benchmark evaluation. He will especially supply pre-sales support for customers in new market segments for the areas product qualification, testing and integration. He will take charge of technical support for all European PC OEM, assembling and system integration customers and distributors.

The tasks will be performed in an independent manner. He will coordinate content and methods for highly complex tasks and topics with intense influence with his superior. General guidance will include monthly review of principle tasks.

Education

A university or college degree in a technical field of study majoring in computer science.

Experience

More than 5 years in an international sales organization of High Tech industry.

Reporting Line

Management Span

none

 

 

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